This is a milder (much much milder) version of a description of ebay from earlier. I have been trying to list an item to sell on ebay for over a month now. Yes, you read that correctly.First I had to set up a PayPal account. I begrudgingly did so. What they don't tell you as part of the verification process until too late is that they cannot verify to a mobile phone. And you cannot then change the phone number on your account either. So I had to wait for two weeks to get a code through the post to verify my account. Account duly verified. Next step: linking my ebay account to my PayPal. I followed the steps set out by ebay to do so. Lovely - my PayPal account recognises my ebay, and all the links to PayPal from ebay take me to my account. Excellent, I thought, accounts link. I tried to list my item. Denied, as apparently my accounts aren't linked. Erm, hello, I did what you said, why is this not working? Cue the following email to ebay, on 24 February:I have verified my PayPal account, and followed the steps to link my eBay and PayPal accounts. But when I try to list an item to sell, it is still telling me that my accounts are not linked. From my PayPal account, I can see my eBay account and set preferences. What else do I need to do?? This is infuriating. I first tried to sell this item 2 weeks ago but had to wait for verification since PayPal does not let you verify through mobile numbers - it does not tell you that until too late. This whole process will deter people from using your services.
Which was met with this reply, on 25 February:Dear eBay Member, Thank you for writing eBay in regard to paying through PayPal. Please understand that since your inquiry is specifically related to PayPal, we need to redirect your question to our PayPal customer support center. As partners, PayPal and eBay are committed to provide the best customer support possible. Due to system limitations we do not have access to the best information and tools to look into your PayPal account. Hence the PayPal representatives are equipped to answer your PayPal-specific questions. To help you as quickly and efficiently as possible, I’ve forwarded your email directly to a PayPal representative. We do this to ensure the security of your PayPal account information. When you have PayPal inquiries, you’ll get answers faster if you contact PayPal Customer Service directly. To reach PayPal Customer Service, log into your account and send a secure email through the following Web page: [deleted] It has been a pleasure assisting you. Thank you for choosing eBay. Sincerely, Ryan J. eBay Customer Support
** Please note I have yet to hear from PayPal, presuming Ryan did indeed forward my email on. Bear in mind, that was the end of February...**Now to me, the problem seems to be coming from the ebay side, since my PayPal account is verified and recognising ebay no problem. Cue my reply, to the LACK of assistance:Dear Sir, My problem is NOT with PayPal, which you should have gathered from actually reading my email. My problem is with EBAY. I cannot link my ebay account to my PayPal - or rather I cannot get ebay to recognise that the link has been made, despite it showing on my PayPal account.This to me is an EBAY problem, NOT PayPal.Thank you.
Further compounding the inanity, I was sent this - which just about sent me over the edge:Dear Katie, Thank you for writing eBay in regard to difficulty while linking eBay account with PayPal account. I understand that you are PayPal verified and still getting message to get your PayPal account verified. Please understand that you need to get your PayPal account verify that is currently linked to eBay. Once you do this you will certainly be able to list your item without further problems. eBay members who have taken the step to be PayPal Verified have confirmed their identity by completing the required steps tobecome Verified. The Verification process is a way for PayPal to gain additional proof of a member’s identity in conjunction withour own eBay authentication methods. This higher level of verification is designed to reduce fraud and will make it more difficult for counterfeiters to list those items on eBay.
Note: eBay does not require sellers to offer PayPal for these items.I will be glad to provide you the steps to get yourself PayPal verified.There are two ways to get PayPal Verified:
[which he then duly explains - and I had already done] We also offer Live Chat as an alternative to emailing us. If youPrefer to talk to us via Live Chat you may click the link found below.The link will get you in touch with one of our Billing Live ChatRepresentatives who will be able to assist you in a one on one environment:
[deleted] I understand your frustration regarding this matter and apologize for the inconvenience it caused you. Sincerely,Potter S. eBay Customer Support
Please note I have not corrected nor altered any of the text - the grammatical mistakes are all Potter S. (Potter indeed.) At this point I gave up on ebay.But alas a lack of sale of said item through local papers once again lead me to ebay's path today. Surely, I thought, it has been long enough for them to have located which end is their ass and which end is their elbow. Sadly I was to be disappointed again.This time though, I was actually allowed to prepare the listing for my item. So after I painstakingly uploaded the pictures, wrote the text and made sure all the details were correct, I clicked on "list your item". And... FLASH. That effing grey-backed screen, screaming "Attention!", telling me I need to be PayPal verified to sell an item (even though, in ebay's own words above, handily bolded for your reading ease, you don't need to use PayPal to sell the item...) Cue much, much swearing, feelings of rage and another terse email to ebay - in response to the last email:Dear Sirs, It has now been over a month since I last contacted you. I have followed all the steps detailed below and still I am unable to list my item on eBay.My PayPal account details are up to date and verified - indeed,I just used my PayPal account this morning. I have also added credit card details to my eBay account. I intend to contact PayPal about this, but to me it is an EBAY problem, and not PayPal.This is increasingly frustrating. I have wasted over an hour -again - preparing my listing tonight. I expect this to be remedied in the next 48 hours, as to be honest, it has dragged on long enough now.Thank you, a very frustrated wannabe eBay user.I also took it upon myself to contact PayPal to see if they can do anything about it. All I can say is ebay effing sucks. (And anyone want to buy a scooter? 1 year old today, 1 careful owner, selling to fund wedding...)